Support
CaterAO Support
Get help with CaterAO (Cater Any Occasion) account access, customer orders, vendor operations, agent workflows, admin tools, privacy questions, location permissions, and account deletion.
Customers
Order booking, profile changes, payments, refunds, event details, location permissions, and account deletion requests.
Vendors
Menu setup, availability, order handling, vendor profile information, payout coordination, and operational issues.
Agents
Assigned tasks, onboarding support, field coordination, vendor assistance, and access issues.
Admins
Platform configuration, user support, compliance requests, reporting, and account action workflows.
How to request support
- 1Contact CaterAO using the email, phone, or in-app support channel shown below.
- 2Include your role, such as customer, vendor, agent, or admin.
- 3Share the registered mobile number or email address, order ID if applicable, and a short description of the issue.
- 4For privacy, location-data, or deletion requests, clearly state the request type so the support team can route it correctly.
- 5CaterAO may ask for verification before sharing account details or making account changes.
Location permission help
CaterAO uses location access for nearby vendor discovery, service availability, delivery or pickup coordination, agent operations, and admin support workflows. Users can enable or disable location permissions in Android device settings. If permission is disabled, users may need to enter service addresses manually where supported.
CaterAO support contacts
- [CaterAO support email]
- Phone
- [CaterAO support phone]
- Support hours
- [CaterAO support hours]
- Legal contact
- [privacy/legal contact email]