UDSOFTSOL

  • Outbound Call Center

    Outbound call center solution makes your client job easy with an attractive web interface. it can be accessed in any of the browsers (Desktop, Laptop, Smartphones.). As a business admin, you will be having end-to-end control in the solution & you will be giving access control to all the clients/centers.
    As a business admin, you will be managing rate/tariff plan, SIP trunking, balance management, live calls activities, etc.

    A client can assign agents to each campaign, as soon as the campaign starts then calls will be forwarded to a gateway (PSTN), the moment user answered, the call will be forward to an available agent, otherwise call will be in a queue.

    Your clients/centers can be created unlimited campaigns, contact groups, sound files. A campaign can start, pause, restart, delete anytime & can schedule campaign with specific date & time.
    UDSOFTSOL provides a solution with customer friendly plans. 1. Fully licensed version. 2. Hosted/Rental based. Solution will be provided as per business requirements, quick installation & 24x7 support, fully dedicated servers.
    For more info; feel free to contact us
    Email: sales@udsoftsol.com, Skype: sales.udsoftsol

    Free Demo

Centers/Clients
  • Unlimited Centers/Clients can be created.
  • Assign a Package (Flat,Monthly,etc.)
  • Controlling of CPS (Calls per second) & CC(Concurrent calls)
  • Assign Termination Providers
  • Balance Management (Credit/Debit)
Campaigns
  • Assign agents/extension, contact groups & sound file
  • Press 1 campaign & forward call to toll free number
  • Campaign types
    Broadcasting, Survey/Feedback, Automated response menu (IVR Options Ex: 0-9), Call to agent after answered by the user.
  • Manual & scheduled campaigns with Start, Restart, Stop, Delete
Agents/Extension
  • Assign contact groups & sound file
  • Answer Machine enable/disable
  • Campaign types
    Broadcasting, Survey/Feedback, Automated response menu (IVR Options Ex: 0-9), Call to agent after answered by the user.
  • Manual & scheduled campaigns with Start, Restart, Stop, Delete
  • Press 1 campaign & forward to toll free number
Tariff/Rate
  • Tariff Plan Creation
  • Assign rates to tariff plan
  • Billing increments / round-up (Billing minimum & increments. Ex: 6/6)
  • Upload A-Z rates to tariff plan
  • Center & Termination Tariff Plan Management
SIP Trunking
  • SIP Trunking with IP/username, password based.
  • Assign buy tariff plan
  • Balance Management (Credit/Debit)
  • Call details records
Caller ID & Sound/Audio Files
  • Creating caller ID's for outbound calls.
  • Caller ID verification through voice call/OTP.
  • Upload sound files for outbound calls.
  • Supported sound files extensions; mp3, wav, G729,etc.
Contact Group
  • Upload contacts to groups
  • Unlimited contacts can be uploaded.
  • Provision to upload single contact.
  • Provision to upload contacts using CSV/Excel sheet
  • Provision of Bulk delete/update to contacts & groups
Reports
  • Active calls monitoring
  • Today's CDR report
  • Download CDR report
  • Campaign Wise Report
  • Transaction report
Dashboard
  • Center wise active calls report
  • Campaign wise active calls report
  • System active calls summary
  • ASR/ACD report
  • Day-wise calls report (Graphs)
Get in touch

Contact Info

addressAddress 1: #101, Plot No. 78, Narsi Greens, TNGOS Colony, Financial District, Gachibowli, Hyderabad, Telangana – 500032
phonePhone: +91 8340 980 412
phoneWhatsApp: +91 8340 980 412
emailEmail: sales@udsoftsol.com
skypeSkype: sales.udsoftsol

#101, Plot No. 78, Narsi Greens, TNGOS Colony, Financial District, Gachibowli,Hyderabad,
Telangana 500032

Phone: +91 8340 980 412
WhatsApp: +91 8340 980 412
Skype: sales.udsoftsol
sales@udsoftsol.com

Products

VoIP Solutions

Copyright © 2024 UDSOFTSOL. All Right Reserved.