UDSOFTSOL

  • Inbound Call Center

    Inbound call center solution to manage incoming calls to the system, inbound calls will be routed to the main line as per configurations. call routing options like; open hours or closed hours, provision to add holidays & route the call. hours type "normal (24x7)", "specific (Mon-Sun)".

    Call forwarding options; forward call to team members (longest idle, fixed order, sequential, etc.), direct to voicemail, play a message (file), forward to the department, IVR automated response menu (press 1 for, press 2 for, ...).

    UDSOFTSOL provides a solution with customer friendly plans. 1. Fully licensed version. 2. Hosted/Rental based. Solution will be provided as per business requirements, quick installation & 24x7 support, fully dedicated servers.
    For more info; feel free to contact us
    Email: sales@udsoftsol.com, Skype: sales.udsoftsol

    Free Demo

Center/User
  • Create Center/Business account
  • Assign Rate/Tariff plan
  • License, Max call, Agent/Extension, Limit
  • Add/Update balance provision
  • SIP Trunking provision
Main/Office Line
  • Greeting message to office line
  • Assign phone numbers, setup business hours
  • Routing options; Open Closed / 24*7
  • Provision of assign Agent/Extension
  • Setup of holiday's, IVR, voicemail, Phone number, department,etc.
Phone Number (DIDs)
  • Buy online phone/DID's
  • Provision to assign agent/extension, office/department
  • Direct inbound call to phone
  • Setup call recordings, holidays, forward call to voicemail, department, Greetings, etc.
Call Center
  • Provision assign agents/extensions
  • Call queue management
  • IVR automated response(press 1 for, press 2 for,etc.)
  • Call routing options; longest idle, simultaneous, sequential
  • Setup voice message, forward call to direct agent/extension, Greetings message
Agents
  • Agent creation based on limit
  • Provision to make outbound calls
  • Call forward option to phone number
  • Transfer call to agent/extension, inbound call conference
  • Agent status; ready, stop, do not disturb, etc.
Reports
  • Able to view complete inbound&outbound calls
  • Agent statistics report
  • Termination/Vendor call details report
  • Live active calls report
  • ASR/ACD report based on center/terminations
Dashboard
  • Center wise calls details
  • System wise total, running calls statistics
  • Last 6 days pie chat reports
  • Current day ASR/ACD report
  • System/Server heath report
Get in touch

Contact Info

addressAddress 1: #101, Plot No. 78, Narsi Greens, TNGOS Colony, Financial District, Gachibowli, Hyderabad, Telangana – 500032
phonePhone: +91 8340 980 412
phoneWhatsApp: +91 8340 980 412
emailEmail: sales@udsoftsol.com
skypeSkype: sales.udsoftsol

#101, Plot No. 78, Narsi Greens, TNGOS Colony, Financial District, Gachibowli,Hyderabad,
Telangana 500032

Phone: +91 8340 980 412
WhatsApp: +91 8340 980 412
Skype: sales.udsoftsol
sales@udsoftsol.com

Products

VoIP Solutions

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