Inbound call center solution to manage incoming calls to the system, inbound calls will be routed to the main line as per configurations. call routing options like; open hours or closed hours, provision to add holidays & route the call. hours type "normal (24x7)", "specific (Mon-Sun)".
Call forwarding options; forward call to team members (longest idle, fixed order, sequential, etc.), direct to voicemail, play a message (file), forward to the department, IVR automated response menu (press 1 for, press 2 for, ...).
UDSOFTSOL provides a solution with customer friendly plans. 1. Fully licensed version. 2. Hosted/Rental based. Solution will be provided as per business requirements, quick installation & 24x7 support, fully dedicated servers. For more info; feel free to contact us Email: sales@udsoftsol.com, Skype: sales.udsoftsol